MASON+BLACK

shipping and returns

Please see below for a breakdown of delivery costs. The delivery charge rate is based on the total weight of the item(s) in your basket before delivery pricing is applied to your order.

 

Order Weight

0kg - 2kg

2.01kg - 5kg

5.01kg - 10kg

10.01kg - 20kg

20.01kg - ∞ 

Delivery Charge

£3.95

£5.95

£10.95

£15.95

£50.95

Do you ship overseas?

At the moment, unfortunately we only ship within the United Kingdom.  

How long will it take to receive my order?

Small/Medium Parcels: From dispatch to delivery please allow 3-5 working days for small to medium items. Furniture: All furniture items are made to order so please allow 4-6 weeks for manufacturing and delivery. 

Can I provide additional delivery instructions?

To provide us with additional delivery instructions please contact customercare@masonandblack.com

What happens if I’m not there when a delivery is attempted?

Small/Medium Parcels: If you are not present when a delivery is attempted. Our delivery partner will leave a card with a unique parcel reference number. You will need to bring this parcel card, along with identification to claim the parcel from your local delivery centre. 

Furniture: Our delivery partner will contact you to arrange a delivery date and time frame. There will be an option to reschedule this, if it is not convenient. If you are not present at the agreed time, your item will be returned to the warehouse. Re-delivery must then be arranged, incurring an extra delivery cost at the rate originally paid. 

*Please note that delivery for the furniture items can only be made at weekends.

How will my item(s) be delivered?

Small items (e.g candles holders and tea light holders)

Delivery will happen within 3-5 working days of dispatch.The delivery will take place between the hours of 9:00 - 17:00. If you are unavailable to take the delivery, a card will be left and you will be able to collect the product(s) from you local delivery centre at your convenience. Please note: Delivery will be made to the front door of your house/building but packaging will not be taken away by our delivery partner. 

Medium items (e.g vases and book ends)

Delivery will happen within 3-5 working days of dispatch.The delivery will take place between the hours of 9:00 - 17:00. If you are unavailable to take the delivery, a card will be left and you will be able to collect the product(s) from you local delivery centre at your convenience. Please note: Delivery will be made to the front door of your house/building but packaging will not be taken away by our delivery partner.

Furniture (e.g side tables, rectangular tables and square tables)

Our delivery partner will contact you to arrange a delivery date and time frame. There will be an option to reschedule this, if it is not convenient. Delivery will be made to the room of your choice and packaging will be removed upon your request. Deliveries made to a third floor are dependant on access to a lift. Our delivery partner can only deliver items that are 50kg or less if there is no lift available for health and safety reasons. Please note: It is your responsibility to check that the items will fit through doors and staircases in their packaging before you place the order. 

Can I return my product?

Unfortunately we do not accept returns, but please contact us if you have any problems with your order.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@masonandblack.com